At Susy Space, we strive to deliver your order quickly and efficiently. All items are securely packaged for transit and handled by professional third-party delivery partners.
 
We work with multiple specialist carriers (as Nova Post and DHL) to ensure safe and timely delivery. Note that larger orders may be shipped in multiple deliveries. Shipping costs are calculated per shipment (not per order) based on the location of the warehouse. Delivery speed may vary depending on the product type, availability, and your proximity to major metropolitan areas.

Delivery

  • Delivery service options
We currently provide a Standard Delivery service to meet essential delivery needs.
 
Standard Delivery: This option includes delivery to the ground floor or entrance of your home. Assembly and unpacking are not included. For buildings requiring elevator or stair access, items will be delivered to the entrance of the elevator or foot of the stairs.
 
Important Note: Before placing an order, ensure that doorways, stairwells, and elevators can accommodate the dimensions of the packaged furniture. Failed delivery due to inaccessible locations may result in additional redelivery or restocking fees.
 
  • Delivery Costs
Shipping fees are calculated per shipment rather than per order, depending on the product’s origin and destination. These costs will be automatically calculated and displayed at checkout.
 
  • Delivery Scheduling and Notifications
After your order is processed, you will receive an email with a proposed delivery date and tracking details. Our delivery partner will reach out to arrange a specific delivery time window. Should you need to reschedule, please contact us at least 48 hours before the scheduled delivery date to avoid any additional fees.
 
  • Responsibility for Entry Access and Precautions

Customers are responsible for ensuring the furniture can be safely brought into their space. It is recommended to protect floors and surrounding surfaces with mats or blankets, as we cannot assume responsibility for any potential floor damage.

 
Important Note: We strongly recommend unpacking and assembling your furniture on a soft surface like a carpet or blanket to protect both your furniture and flooring from potential damage.
 
  • Freight Forwarding
For orders shipped to a freight forwarder, Ergo relinquishes all responsibility once the shipment is in the forwarder’s possession. Please ensure all necessary protections are in place if using this option.

Return Policy

  • Standard Return Window
We allow returns within 14 days of receipt for eligible items (excluding custom orders). This policy complies with the EU directive on consumer rights, which allows a 14-day return period for most online purchases, giving you ample time to inspect your items.
 
  • Conditions for Returns
Items must be in original, as-new condition, with all packaging materials intact. Please contact our team to schedule a pickup. Return shipping costs will be deducted from the refund amount unless otherwise specified.
 
  • Non-Returnable Items
Custom-made orders, display items, and any products marked “as-is” are non-returnable. However, custom orders can be canceled within two business days of placement.
 
  • Return Fees and Refund Processing
Return shipping fees apply to all returns unless specified. Refunds are processed within 5–7 business days of receiving and inspecting the item at our facility. All returned items must be in “as-new” condition.
 
  • Damaged or Defective Items
If an item arrives damaged, please contact us with photos or a brief video as evidence. We will arrange for a repair, replacement, or alternative solution as needed.
 
 
For assistance or questions, feel free to reach out to us at:
Email: tosusyspace@gmail.com
WhatsApp: +380634624752
We’re here to help and are happy to support you with any issues you may have.