Susy warrants that all our furniture is free from defective materials and artistry. Warranty periods vary by product, commencing from the date of delivery, and are defined in the table below.
 
If, during the warranty period, a product is deemed defective due to a manufacturing defect, Susy Space will repair or replace part(s) at Susy Space’s sole discretion. This Warranty covers the replacement or repair of any product or part of any product with a manufacturing or material defect that is not the result of normal wear and tear, customer misuse, alternative handling, or a natural characteristic of the material used.

Warranty Policy

  • Warranty Duration
All our furniture comes with a 6-month warranty covering the quality of materials and craftsmanship. Extended warranties are available for added peace of mind, allowing you to protect your purchase for an even longer period.
 
  • What the Warranty Covers
The warranty includes manufacturing defects in materials and workmanship, covering issues like structural faults, mechanical issues (hinges, runners, etc.), and stitching flaws in upholstery. In the event of a covered defect, we will cover the costs of necessary materials, replacement parts, labor, and transportation during the warranty period.
 
  • What the Warranty Does Not Cover
This warranty does not cover damage resulting from:
  1. Improper use, failure to follow care guidelines, or use of abrasive cleaning agents or harsh chemicals.
  2. Negligence, normal wear and tear, or accidental damage (including burns, cuts, scratches, dents, watermarks, and damage caused by pets).
  3. Prolonged exposure to direct sunlight, which can lead to fading or warping. Note: Interior-grade plywood or furniture should not be used outdoors.
 
  • Special Warranty Limitations
  1. Any modification made to the furniture by unauthorized third parties or by the customer voids this warranty.
  2. Items purchased “as-is” or display pieces are not covered by the warranty.
  3. The warranty is valid only for products purchased directly from our brand or an authorized dealer.
 
  • Warranty Service Process
To obtain warranty service, please contact our customer support team with proof of purchase and a description of the issue. Our team will review the claim, and any decisions regarding repair or replacement will be made at the sole discretion of our brand.
 
  • Post-Warranty Service
After the warranty period, we offer paid post-warranty service to ensure that your furniture continues to function and look its best, even beyond the warranty term.
 
  • Limited Warranty Duration
Any repairs or replacements performed under this warranty will maintain the original warranty term, ensuring you enjoy the same coverage period as the initial purchase.
 
 
 
Following these warranty terms, we aim to deliver outstanding service and long-lasting quality that align with our brand values and meet our customers’ expectations.